1. All Sales Final Policy Due to the extreme volatility of the sports card market and the risk of tampering, all sales are final. We do not accept returns, issue refunds, or process exchanges for buyer's remorse, market fluctuations, or changes of mind. By completing a purchase with Golden Goat Sports Cards, you acknowledge and agree to this strict no-return policy.
We highly encourage all buyers to utilize our FaceTime verification service prior to purchasing any high-value card to inspect the card, the slab, and the certification number thoroughly to ensure complete satisfaction before the transaction is finalized.
2. Exceptions to the Policy We will only authorize a return or refund under the following highly specific circumstances:
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Incorrect Item Received: You received a completely different card or a card with a different certification number than what was clearly stated on your invoice.
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Damaged in Transit: The item was severely damaged during shipping. Please note that minor scuffs or scratches on the plastic slab casing that do not affect the integrity of the slab or the card inside do not qualify as transit damage.
3. Protocol for Damaged or Incorrect Items If your order qualifies for an exception, you must adhere to the following protocol to be eligible for a refund:
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Notification Window: You must contact us at goldengoatsc@gmail.com within 48 hours of the carrier’s recorded delivery time.
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Required Proof: You must provide clear photographic and video evidence of the incorrect or damaged item, as well as photos of all original packaging materials. We strongly recommend recording an unboxing video of your package upon receipt.
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Return Authorization: Do not mail any items back to us without receiving written authorization and a return shipping label from our team. Items sent back without prior authorization will be refused and returned to sender.
4. Condition of Returned Items If a return is authorized, the card must be returned in the exact condition it was shipped.
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For graded cards, the tamper-evident slab must be fully intact. If the slab shows any signs of frosting, cracking, tampering, or attempts to open the casing, the return will be immediately voided, no refund will be issued, and the item will be sent back to you at your expense.
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For raw cards, any security seals or proprietary packaging must remain unbroken.
5. Refund Processing Once your authorized return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days.
6. Cancellations Once an order has been placed and payment is captured, it cannot be canceled. Please double-check all details, pricing, and specific card information before checking out.
For all return or policy inquiries, please reach out to us at: goldengoatsc@gmail.com.